Getting Started Guide
Congratulations and thank you for purchasing your hosting account from Mxhub.com. Here is how to get started with your web hosting account. Please read these steps carefully before contacting us with any questions:
Step One:
If you registered your domain with us we will register your domain for you and point it to the correct server. If you did not register your domain with us and you already own a domain here is what you need to do.
1.) Transfer your domains name servers to the ones listed in your setup email. Most domain registrars provide you with a place to login and manage your domains name servers. If you don't know how to do that or do not have a place to login and manage your domain please contact the place where you registered your domain from and tell them to change your domains name servers to ours. Please do not contact us if you did not register your domain with us as we cannot help you transfer it, this must be done by the company that registered it.
IMPORTANT NOTICE: This is one of the most frequently asked questions we get please read this carefully. Even though you may have changed your name servers it will take at LEAST 24 hours before you will be able to see your domain by going to http://www.yourdomain.com/ (it normally takes between 24-72 hours, but can some times take up to 5 days). There is nothing we can do about this as it has nothing to do with our hosting, this is what is called a DNS propagation delay (this happens with all hosts). Another thing that is common is that about 24-72 hours after you changed your name servers and you were able to view your site at http://www.yourdomain.com/, but you tried to view it again 6 hours later and it didn't work. This is also a DNS propagation delay issue, your domain has not fully resolved so it will work sporadically until it does. Again there is nothing we can do about this as it has to do with Internic (the registrar of domains). Your domain will fully resolve in about 3-5 days, after that time that will not happen.
Until your domain fully resolves (3-5 days from the time you changed it) you will NOT be able to do the following:
View your domain at http://www.yourdomain.com/
[ ] Check your mail (POP3, SMTP and Webmail will NOT work)
[ ]Publish using FrontPage extensions.
[ ]FTP to ftp.yourdomain.com (you can only FTP to the IP address of the server before your domain resolves).
With that aside we're ready to move to the next step...
Step Two:
Now that you understand what you won't be able to do until your domain fully resolves. Here is what you can and should do. First you want to upload your files to your web hosting account and get them ready so your site will work as soon as the domain transfers over to our servers. Here is step by step instructions on how to FTP your files please follow them carefully and make sure you have your setup email nearby and that you are following the instructions for the server that you are on (view your setup email to see what server you are on)
How To Upload Your Files:
1.) Determine which server you are (view your setup email for that information)
2.) Download a FTP program if you don't already have one (you can get one here http://www.smartftp.com/)
Ensim Server Directions:
1.) In your FTP program set the FTP Host to 1.2.3.4 (where 1.2.3.4 is the server IP)
2.) Type in your username and password (they are listed in your setup email).
3.) Click connect
4.) After you have connected you will see a folder called “public_html”
5.) Open the "public_html" folder and upload your files to that folders directory. Be sure that you have created a file called "index.html" that page will be viewable at your domain (http://www.yourdomain.com/). Also be sure all letters are lowercase (for example Index.html is not the same as index.html).
6.) Upload any cgi scripts to the "cgi-bin" folder.
Step Three:
Login to the control panel and take a look around (the control panel link, username and password can be found in your setup email). You can setup any mail accounts you would like, but please remember the will not work until your DNS fully resolves. Here are directions on how to setup a POP3 email account:
Control Panel Directions:
To create an email account:
1.) Login to the control panel.
2.) Click the "Mail" Icon.
3.) Near the top of the Mailboxes/Users page click the " Add/Remove Accounts" link.
4.) Type the username you would like for your email account. For example if you want the email address "webmaster@yourdomain.com" you would create a user called "webmaster". Create a password and click "Add".
5.) You have just created a POP3 Email account. You can check it using your webmail or a POP3 Client.
6.) Be sure to remember your username for your mail account is the full email address. Using the example above your username would be "webmaster@yourdomain.com" not just "webmaster".
7.) Also if you are using a POP3 Email client to send mail, Under your softwares settings for the SMTP server be sure "My SMTP Server Requires Authorization" is selected. Otherwise you will get an error when you try to send mail.
Other Important Notices:
Please be sure before you start using your account you have read our Acceptable Use Policy. Users that violate our AUP will be removed from our network and you will NOT be refunded. Another important note (and we can't stress this enough!) please be sure to backup your data regularly, we are not responsible for any lost data.
Congratulations! Your web site and email accounts are now setup and ready for use. For additional help please be sure to look over our FAQ and check out our support center to see a full list of help resources. As always, thank you for choosing Mxhub.com!