Getting Started Guide
Congratulations and thank you for purchasing your hosting account from
Mxhub.com. Here is how to get started with your web hosting account.
Please read these steps carefully before contacting us with any
questions:
Step One:
If you registered your domain with us we will register your domain for
you and point it to the correct server. If you did not register your
domain with us and you already own a domain here is what you need to
do.
1.) Transfer your domains name servers to the ones listed in
your setup email. Most domain registrars provide you with a place to
login and manage your domains name servers. If you don't know how to do
that or do not have a place to login and manage your domain please
contact the place where you registered your domain from and tell them
to change your domains name servers to ours. Please do not contact us
if you did not register your domain with us as we cannot help you
transfer it, this must be done by the company that registered it.
IMPORTANT NOTICE: This is one of the most frequently asked
questions we get please read this carefully. Even though you may have
changed your name servers it will take at LEAST 24 hours before you
will be able to see your domain by going to http://www.yourdomain.com/
(it normally takes between 24-72 hours, but can some times take up to 5
days). There is nothing we can do about this as it has nothing to do
with our hosting, this is what is called a DNS propagation delay (this
happens with all hosts). Another thing that is common is that about
24-72 hours after you changed your name servers and you were able to
view your site at http://www.yourdomain.com/, but you tried to view it
again 6 hours later and it didn't work. This is also a DNS propagation
delay issue, your domain has not fully resolved so it will work
sporadically until it does. Again there is nothing we can do about this
as it has to do with Internic (the registrar of domains). Your domain
will fully resolve in about 3-5 days, after that time that will not
happen.
Until your domain fully resolves (3-5 days from the time you changed it) you will NOT be able to do the following:
View your domain at http://www.yourdomain.com/
[ ] Check your mail (POP3, SMTP and Webmail will NOT work)
[ ]Publish using FrontPage extensions.
[ ]FTP to ftp.yourdomain.com (you can only FTP to the IP address of the server before your domain resolves).
With that aside we're ready to move to the next step...
Step Two:
Now that you understand what you won't be able
to do until your domain fully resolves. Here is what you can and should
do. First you want to upload your files to your web hosting account and
get them ready so your site will work as soon as the domain transfers
over to our servers. Here is step by step instructions on how to FTP
your files please follow them carefully and make sure you have your
setup email nearby and that you are following the instructions for the
server that you are on (view your setup email to see what server you
are on)
How To Upload Your Files:
1.) Determine which server you are (view your setup email for that information)
2.) Download a FTP program if you don't already have one (you can get one here http://www.smartftp.com/)
Ensim Server Directions:
1.) In your FTP program set the FTP Host to 1.2.3.4 (where 1.2.3.4 is the server IP)
2.) Type in your username and password (they are listed in your setup email).
3.) Click connect
4.) After you have connected you will see a folder called “public_html”
5.)
Open the "public_html" folder and upload your files to that folders
directory. Be sure that you have created a file called "index.html"
that page will be viewable at your domain (http://www.yourdomain.com/).
Also be sure all letters are lowercase (for example Index.html is not
the same as index.html).
6.) Upload any cgi scripts to the "cgi-bin" folder.
Step Three:
Login to the control panel and take a look around (the control panel
link, username and password can be found in your setup email). You can
setup any mail accounts you would like, but please remember the will
not work until your DNS fully resolves. Here are directions on how to
setup a POP3 email account:
Control Panel Directions:
To create an email account:
1.) Login to the control panel.
2.) Click the "Mail" Icon.
3.) Near the top of the Mailboxes/Users page click the " Add/Remove Accounts" link.
4.)
Type the username you would like for your email account. For example if
you want the email address "webmaster@yourdomain.com" you would create
a user called "webmaster". Create a password and click "Add".
5.) You have just created a POP3 Email account. You can check it using your webmail or a POP3 Client.
6.) Be sure to remember your username for your mail account is the full
email address. Using the example above your username would be
"webmaster@yourdomain.com" not just "webmaster".
7.) Also if you are using a POP3 Email client to send mail, Under your
softwares settings for the SMTP server be sure "My SMTP Server Requires
Authorization" is selected. Otherwise you will get an error when you
try to send mail.
Other Important Notices:
Please be sure before you start
using your account you have read our Acceptable Use Policy. Users that
violate our AUP will be removed from our network and you will NOT be
refunded. Another important note (and we can't stress this enough!)
please be sure to backup your data regularly, we are not responsible
for any lost data.
Congratulations! Your web site and email accounts are now
setup and ready for use. For additional help please be sure to look
over our FAQ and check out our support center to see a full list of
help resources. As always, thank you for choosing Mxhub.com!